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Terms and Conditions

 

Terms and Conditions

Effective Date: 06/12/24

Welcome to The Critter Shop ("we", "our", or "us"). These Terms and Conditions  ("Terms") outline the rules and regulations for using our website and services. By accessing or using our website and services (collectively referred to as the "Services"), you agree to these Terms. If you do not agree with these Terms, please refrain from using our Services.

Use of Services

  1. Eligibility: You must be at least [18 years old/age of majority in your jurisdiction] to use our Services. By using the Services, you represent and warrant that you meet the eligibility criteria.
  2. Accuracy of Information: You agree to provide accurate, current, and complete information when using our Services. You are responsible for maintaining the confidentiality of your account information.
  3. Prohibited Activities: You shall not engage in any activities that violate these Terms or any applicable laws, including but not limited to unauthorized access, distribution of malware, spamming, or any activities that disrupt or interfere with the proper functioning of our Services.

Purchase and Refunds

  1. Products and Services: We may offer products, services, or subscriptions for purchase through our Services. By making a purchase, you agree to the terms and conditions specific to that purchase.
  2. Payment: You agree to pay the applicable fees for the products or services you purchase. Payment methods are specified during the checkout process.
  3. Refunds: Please review the refund policy carefully before making a purchase.

Intellectual Property

  1. Ownership: All content, materials, and intellectual property on our Services, including but not limited to logos, text, images, videos, and graphics, are the property of The Critter Shop or its licensors and are protected by copyright and other intellectual property laws.
  2. Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You shall not reproduce, distribute, modify, or create derivative works based on our content without our explicit permission.

Disclaimer of Warranty

  1. No Warranties: Our Services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of our Services.
  2. Limitation of Liability: In no event shall The Critter Shop or its affiliates be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with your use of the Services.

Indemnification

You agree to indemnify and hold The Critter Shop, its employees, agents, and affiliates harmless from any claims, damages, liabilities, and expenses arising out of your use of the Services or your violation of these Terms.

Modification and Termination

We reserve the right to modify, suspend, or terminate the Services at any time without notice. We also reserve the right to modify these Terms at our discretion. Your continued use of the Services after changes to the Terms constitutes your acceptance of those changes.


Return and Refund Policy

Return and Refund Policy:

All sales are final. 

Shipping Policy

 

Shipping policy*

  1. We strive to provide prompt and reliable shipping services to our customers. Orders will be processed and shipped within the specified time frame mentioned on our website or communicated to you during the order placement.
  2. The estimated delivery time will vary depending on the shipping method selected and the destination. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or logistical issues may cause delays. We will provide you with tracking information whenever available, so you can monitor the progress of your shipment.
  3. If you choose to send items that will take longer than one day to be delivered, we will not be liable for any damages that may occur during transit. It is the responsibility of the customer to assess the risks involved and make an informed decision about the shipping method.


Copyright © 2025 The Critter Shop - All Rights Reserved.

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